Job ID: 258249
Location: Cairo, Egypt
Organization: Siemens Healthineers
Mode of employment:  Permanent, Full time

What are my responsibilities?

Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services.

The function build the "One face to the customer" and act as a "Customer Care Manager" and esures that all customer requirements are met.

Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements

Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification.

Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)

Overview recourse development and execute required man power calculation related to I-base development and budget frame

Develop staff training in coordination with its respective supervisors/managers

Ensure extensive sales support to the local sales organization / modality manager

Coordinate customer pricing for maintenance contract and other service sales offers

Ensure technical collaboration and knowledge transfer during sales offers and projects

Holds the disciplinary responsibility for the staff it is assigned to him/she

Informing the staff about the economic development of the business

Link to Apply => Here