Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority • Provide quality service to Magrabi internal and external customers in all assigned tasks, • Utilize and maintain the helpdesk tracking software • Document internal procedures • Assist with onboarding of new users • Strong computer literacy skills with an emphasis on software knowledge, installations and use Microsoft applications, Data Base applications,
Internet and internet protocols • Ability to multitask - Sense of urgency; maintain a positive attitude • Maintain inventory of all equipment, software and software licenses • Ability to be proactive and able to take direction and establish ownership of projects. • Demonstrated networking skills, able to foster strong relationships internally and externally. • Excellent verbal and written communication skills • Strong customer focus; service oriented attitude please send your resume to :
[email protected] 
