الرئيسية / الوظائف / 6233 مشاهدة30 سبتمبر 2018

فرصة عمل بشركة النيل للطيران Nile Air في مجال خدمة العملاء - STJEGYPT

فرصة عمل بشركة النيل للطيران Nile Air في مجال خدمة العملاء - STJEGYPT
Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Egypt

·         Services passenger phone calls and answers travel-related inquiries.

·         Books airline tickets for our passengers.

·         Provides guidance through the appropriate airline procedures. 

·         Utilizes scripts/standard workflow processes.

·         Communicates travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies and information, upgrades, seating confirmation, and industry updates via phone, e-mail, Live Chat and Social Media to our passengers. 

·         Resolves and documents all complaints through our complaint management system.

·         Tracks and follows up on all pending requests and complaints to ensure all promised timelines are met.

·         Communicates relevant updates and escalations to the designated Team Leader and team members. 

·         Attends ongoing training to enhance knowledge, skills, and abilities when required as scheduled.

·         Performs special assignments as directed by management. 

·         Attends department meetings to discuss updates, industry changes, policies, client specific information, process improvements, challenges and best practices.

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للمزيد من الوظائف فى تخصص

Customer Service




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