The Teller is an entry-level position responsible for assisting with the execution of branch activities, including the day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
Responsibilities
• Serve as the first point of contact for BDC clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions, including processing incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on the digital and self-service opportunities offered by BDC
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
• Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
Qualifications
• 0-3 years’ relevant experience
• Effective problem solving and communication skills
• Proficient in MS Office
• Ability to work in a team oriented environment
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