1. JOB PURPOSE
The main purpose why this job exists on ADIB organization structure. What is expected from the job and how the job contributes to the final results of the
Bank Identifies acquires and grows a base of retail customers in order to meet business objectives.
Nurtures the growth of long-term business relationship with target retail customers by providing them with substantial added value and providing world-class financial products / services.
2. CROSS WORKING RELATIONS:
Internal:
Branch Manager Ops Officer Sr. personal bankers head teller and tellers.
Colleagues from other departments in all related matters.
Managers from other departments when needed.
External
ADIB Egypt customers when needed
3. KEY ACCOUNTABILITIES
The key highlights within the authority and scope of the position and not the day-to-day duties. Start with a present continuous verb reflecting the position authority then refer to the reason behind doing the accountability refer to the relevant stakeholders involved & the output where the accountability of the position ends. Set of accountabilities may include: ( Setting strategy- objectives, functional objectives, People management budgeting)
Sales/Relationship Management:
· Responsible for achieving & delivering his/her targets of the allocated range of products specific to Advising Zone.
· Follow up with others (Credit/ Operations) Departments pipeline or tools available (Jupiter) on pending cases
· Achieving target sales activities of (outbound sales, sales visits cross sell ratio to walk-in customers) as defined in the commercial action plan.
Personally and proactively effective at building the business deepening relationships and increasing targeted consumers through the execution of an effective sales process.
Prepares and executes a sales plan for the assigned account relationships high knowledge of competition products.
Grows the number of new account relationships via conversion of branch walk-ins customer referrals, marketing leads and self-generated leads.
Proactive in assessing financial needs of customers.
Keep updated and learns in-depth the new products offered by competition.
Quality & Services
· Ensure proper stationeries and merchandising in the Branch at all time guided by communication plan.
· Ensure handling and covering all customer requests/ inquiries to ensure services excellencies
· Responsible for operations of (Express
Banking Advisory) in terms of authorizations custodies and reviewing all related reports
· Regularly promote the usage of other delivery channels via day-to day contacts with the customers
· Ensure continuous flow of appointments at Advising Zone.
Participates in special projects and tasks including Compliance related activities.
CBE Compliance Audit Procedures
· Responding to Compliance Dept. requirements in terms of obtaining proper approvals
· Ensure implementation of all
Bank policies / procedures / KYC compliance requirements are in place
· Ensure following set procedures / policies as per designation letter
· And any other assigned tasks.
Approximate Job Time Ratio – Sales : Compliance : In Branch Service = 60:20:20
4. JOB CONTEXT- Working environment & Conditions
This job is all about doing business in a very competitive market which requires showing a very strong customer service skills along with the sales and business skills needed for the job.
5. QUALIFICATIONS- Education specifications Functional knowledge and Work Experience
Minimum Qualifications:
University/College Degree
Minimum Experience:
1-4 years preferably in the financial services industry or other strong-sales culture industry.
Job specific Skills:
Good sales skills
Ability to work in a team.
Ability to work under pressure
Good communication and relationship building skills.
Exemplifies Core Competencies: analysis condor communication customer focus teamwork process management functional proficiency
Good command of the English language
Generic Skills
Communication Skills
Customer Service skills
Sales skills
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