Tasks
As Customer Care Specialist, your tasks will be:
Assist with product and reservation enquiries and all therefore related ticketing activities.
Coordinate and action market specific B2B servicing tasks via phone email and / or queue for processes that are not covered by standard processes of Service Provider.
Handle verify and monitor waiver refund and ADM matters in liaison with service provider and/or central departments providing appropriate support for disputes.
Coordinate and action market specific B2C servicing tasks for processes that are not covered by standard processes of Service Provider.
BSP handling.
Liaise and collaborate with local departments to provide operational expertise and market signals.
Carry-out defined market specific segment servicing.
Support irregularity handling including ticketing.
Behind the scenes
Customer Service Specialist.
Highly-skilled communicator people person willingness to help others. Do these words describe you? Great then you are the person we are looking for.
Join our Customer Service team based in Cairo-We are looking for talented and personable people to meet the high demands of our customers.
Customer Service Specialist.
Highly-skilled communicator people person willingness to help others. Do these words describe you? Great then you are the person we are looking for.
Join our Customer Service team based in Cairo-We are looking for talented and personable people to meet the high demands of our customers.
Customer Service Specialist.
We ar looking for: people with strong phone skills and written communications skills with the ability to handle internal/external inquiries in an articulate and professional manner.
Customer Service Specialist.
We ar looking for: people with strong phone skills and written communications skills with the ability to handle internal/external inquiries in an articulate and professional manner.
Customer Service Specialist.
Customer Service Specialist.
Requirements
High school diploma and Bachelor degree required.
Professional experience desirable.
English required.
German or French desirable.
Arabic is a must.
User level computer skills.
Excellent independent and proactive approach.
Excellent communication skills and customer service.
Excellent problem solving and solution orientation.
Must possess permit to work in the country of employment.
Egyptian residency is a must.
Willingness to work shifts and over time and outside office hours.
Ability to work under time pressure.
Willingness to travel on behalf of the company.
Must possess a valid driver’s license.
CV and Cover Letter submission required.
Comany will not provide relocation assistance.
Company
About Deutsche Lufthansa AG
Deutsche Lufthansa AG is an aviation company with operations worldwide. In the financial year 2018 it generated revenue of EUR 35.8bn and employed an average of 134440 staff. Deutsche Lufthansa AG is organized in the business segments Network Airlines Point-to-Point Airlines Aviation Services (comprising the segments Logistics MRO and Catering) and Additional Businesses and Group Functions.
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