Job Responsibilities:
· Single point of contact to receive HR queries through phone, case management, chats & request call back.
· Provides solutions to employees & managers globally as per company HR policies & procedure
· Directly coaches callers in the use of self-services, if required, for finding the answer on line
· Deliver transactional support on complex matters like recruitment process, reward & recognition , performance, HR Admin & termination process.
· Adhere to service level agreements & KPIs define for HR shared services.
· Adhere to HR processes and manages the integrity and security employment data.
· Maintain FAQ & HR documentation up to date (FAQ,DWI, & HR Portal)
· Provide HR reports & dashboards to local HR team as per defined process
· Raise Purchase Requisition on behalf of the local HR teams for the countries in scope of HRSSC
Job Requirements:
Bachelor level degree in Business Administration
At least 2 year of experience in HR operations role
Desired technical skills/knowledge
Strong Microsoft excel, power point and access skills
HR tools knowledge PIMS, AMS, Performance, CRM etc.
Soft skills/knowledge
Excellent communication skills with command over written and spoken English
French & Arabic language preferred.
Customer centric approach
Self-motivated, great follow through, requires little oversight
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