This Copilot Studio course for Microsoft Power Platform makers provides a practical introduction to building AI-powered conversational and autonomous agents. It is designed for developers and business users who want to create intelligent automation solutions without complex infrastructure.
The course begins with an overview of Copilot Studio and explains why it is a key tool for modern AI-driven applications within the Power Platform ecosystem. It highlights how existing Power Platform skills can be leveraged to build smarter and more efficient AI solutions.
Learners are introduced to real-world demos, including IT support conversational agents that handle user requests and provide automated assistance. The course also explores autonomous agents designed for incident triage, showing how AI can analyze and prioritize system issues automatically.
Advanced concepts such as deep reasoning are demonstrated to show how Copilot Studio handles complex decision-making scenarios. The course then transitions into building a complete IT FAQ and services agent step by step.
Practical sections include setting up the agent, configuring its structure, and adding knowledge sources to improve response accuracy. This helps learners understand how to design functional AI systems that interact with real organizational data.
By the end of this course, learners will be able to design, build, and deploy intelligent conversational agents using Copilot Studio within the Microsoft Power Platform ecosystem for IT support and business automation use cases.
