This practical course provides a concise yet powerful overview of Business Process Management (BPM) and essential process improvement tools. Led by an experienced transformation executive, it begins with an introduction to BPM, explaining how structured process management can enhance organizational performance and drive transformation initiatives.

Participants then learn about SIPOC diagrams, a visual tool to map Suppliers, Inputs, Processes, Outputs, and Customers. Step-by-step guidance and professional tips ensure learners can create accurate and effective SIPOC diagrams for their business processes, enabling better clarity and alignment among teams.

The course also covers Pareto Analysis, teaching how to construct Pareto charts, analyze results, and apply the 80/20 principle to identify the most impactful areas for improvement. By understanding which factors contribute most to outcomes, professionals can prioritize efforts efficiently.

Through these practical techniques, learners acquire actionable skills for process mapping, process improvement, and data-driven decision-making. Ideal for business analysts, process managers, and professionals looking to strengthen operational efficiency and analytical capabilities in their organizations.