This course introduces learners to the core concepts of Business Process Management (BPM) using practical demonstrations with ITEROP by Dassault Systèmes. It is designed for beginners who want to understand how business processes are designed, modeled, and automated in real organizations.

The course starts by explaining what BPM is and why it is essential for improving efficiency, quality, and customer satisfaction. Through real-world examples, learners understand how business processes work across departments such as finance and operations. The training covers key BPMN concepts and terminology, including events, activities, gateways, and process flows.

Participants learn how to set up a complete business process step by step, from process discovery to modeling and execution. The course also includes onboarding tutorials on creating the first process in ITEROP, understanding process replay and discovery sessions, and exploring how modern BPM tools support digital transformation.

By the end of the course, learners will be able to model simple processes using BPMN, understand the BPM lifecycle, and confidently start working with BPM tools in business or IT environments. This course is ideal for business analysts, process managers, and anyone starting a career in business process management.