About the job
- To delight internal and external customers over the telephone
Key Result Areas:
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development
Knowledge, Skills And Experience
- University Graduate (preferably with some finance / banking or maths component).
- Bilingual, fluent in English and Arabic language
- 1 – 3 years’ experience preferably in call center
- Very customer focused
- Excellent communication skills
- Strong listening skills.
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