Job Purpose
The teller operations role is the front end of the organisation involving direct interaction with customers The role serves as a one point interface for most customers for their daily banking needs and also involves some of the most critical banking requirements including cash and vault management
Key Accountabilities
Quality Service
Receive and process cash cheque deposits from customers
Process all cash operational transactions within limits that cant be affected at Self Service Zone
Verifying customers signatures within limit and obtain proper verification for over limit
Process special instructions concerning TDs all sundries transactions
Handle customer inquiries issues escalating complaints to Operation Head
Ability to handle large volumes of cash
CBE Compliance Audit Procedures
Preparing Cash Reports
Ensure abiding by implementation of all Bank policies and procedures as per set limits and given signature authority as well as all compliance CBE requests
Sales
Spot and handle all crossselling opportunities for opening account to beneficiaries of cheques or transfers
And any other assigned tasks
Qualifications
Minimum Qualifications
University College Degree
Good command of the English language
Minimum Experience
G12 24 years banking or similar experience preferably in the financial services industry
G11 02 Fresh graduates may also be considered at lower entry level grades
Job specific Skills
Enhanced communication skills Oral written
Interpersonal problem solving analytical and networking skills across various functions
Strong customer service orientation and quality management skills
Good accounting knowledge and numerical ability
Generic Skills
Communication Skills
Customer Service skills
