الرئيسية / الوظائف / 3970 مشاهدة17 أبريل 2022


Retail Relationship Officer - Credit Agricole - STJEGYPT



Retail Relationship Officer - Credit Agricole - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo-EG
Retail Relationship Officer - (004524)

Description

 

Sales:

- Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.

- Provide the assigned portfolio of intermediate customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

- Maintain a superior customer service experience including pre-empting issues and proactive servicing.

- Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.

- Maximize profitability from the priority base.

- Actively identify new customers, grow affluent customers portfolio by introducing higher number of NTB new to bank affluent customers.

- Up-sell and cross-sell other bank products and services to existing customers.

- Minimize customer attrition.

- Maintain customer contact.

Operations & Quality & Service

Orient & Educate the walk-in customers on the use of the self-service zone.

- Follow up with others, departments, pipeline credit/ operations dept. on pending cases.

- Ensure handling & covering  all customers requests/ inquiries to deliver services excellency

- Efficiently handle customer complaints and escalate as appropriate

CBE, Compliance, Audit, Procedures

- Respond to Compliance Department requirements by obtaining proper approvals.

- Ensure the implementation of all Bank policies / procedures / KYC compliance requirements are in place.

- Ensure following set procedures as per designation.

 

 

Qualifications

 

 

  • Leadership and management. 
  • Marketing & Selling skills.
  • Problem solving & decision making abilities
  • Communication & interpersonal skills.
  • Time management & organizational skills
  • Customer service & communications skills

              1-2 years in Retail Banking or customer service


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