Job Purpose:

The teller operations role is the front end of the organisation involving direct interaction with customers. The role serves as a one point interface for most customers for their daily banking needs and also involves some of the most critical banking requirements including cash and vault management

Key Accountabilities:

Quality & Service:

• Receive and process cash / cheque deposits from customers.
• Process all cash/ operational transactions within limits that can not be affected at Self- Service Zone.
• Verifying customers signatures within limit and obtain proper verification for over limit.
• Process special instructions concerning TDs & all sundries transactions.
• Handle customer inquiries/ issues & escalating complaints to Operation Head.
• Ability to handle large volumes of cash.
• CBE, Compliance, Audit, Procedures:
• Preparing Cash Reports
• Ensure abiding by & implementation of all Bank policies and procedures as per set limits and given signature authority as well as all compliance/ CBE requests.

• Sales:

• Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers
• And any other assigned tasks.

Minimum Qualifications:

• University/College Degree
• Good command of the English language

Minimum Experience:

• (G12) 2-4 years banking or similar experience, preferably in the financial services industry;
• (G11) 0-2 Fresh graduates may also be considered at lower entry level grades.

Job specific Skills:

• Enhanced communication skills (Oral & written)
• Interpersonal, problem-solving, analytical and networking skills across various functions.
• Strong customer service orientation and quality management skills.
• Good accounting knowledge and numerical ability.

Generic Skills

• Communication Skills
• Customer Service skills