Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

To handle incoming calls and respond to emails and contact us "Website" requests covering the following services: Lead qualifications and Technical machine assistance, Order capturing. As well as conducting survey and service satisfaction assessments and creating quantitative and qualitative insightful reports covering all mentioned services

A day in the life of...

• Handle incoming calls and respond to emails and contact us "Website" requests
• Guide Nestle Professional customers through complains handling and other queries regarding Nestle products range and services.
• Ensure cases are followed up with operational team on time resolving.
• Handling received engagement to MENA region Consumer Care Center for different contact reasons and through various channels (Phone, Emails, Contact us forms)
• Conduct Consumer/Customer satisfaction surveys.
• Publishing daily dashboard operational reports
• Create Campaign based analysis reports
  
  

What Will Make You Successful

• Minimum 0:2 years of experience in Customer Service
• An experience in call center would be a plus.
• Fluency in English is a must
• Strong communication skills
• Strong analytical Skills
• Ability to work in a challenging environment
• Can apply the Proactive Cooperation mindset on his/her daily tasks
• Proficient use of Microsoft Office
  
  

Benefits

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 9#4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we will offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. 

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