الرئيسية / الوظائف / 13927 مشاهدة07 سبتمبر 2022


Customer Service Back Office Support Specialist (Outsourced) - STJEGYPT



Customer Service Back Office Support Specialist (Outsourced) - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Egypt

About the job
What is this role about ?
The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus

Main tasks
Debit/Credit Notes processing
- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
- Issuing Debit notes for Daimler Warranty claims charge back


Soft skills/individual competence
• Interpersonal skills with the ability to work under pressure
• Excellent communication skills
• Negotiation skills
• Reporting and process management
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