الرئيسية / الوظائف / 2970 مشاهدة01 نوفمبر 2022

Call Center Agent at Andalusia Group - STJEGYPT

Call Center Agent at Andalusia Group - STJEGYPT


Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: 6000 EGP
Salary Type : Net Salary
Location: Cairo,EG

Job Description

Inbound Agent
is responsible for delivering a class-leading quality customer service
through reservation process, handling complaints and Customer inquiries
by maintaining a good understanding of clinic operations and procedures
which increase customer loyalty, improve Hospital branding and support
achieve reservation target.

Outbound Agent is
responsible for delivering a-class quality-oriented customer service to
increase customer loyalty, improve Hospital branding and support
continued sales through Promoting about new offers and services,
handling complaints and Customer inquiries while maintaining a good
understanding of clinic operations and procedures to achieve reservation
target.

Operational  Excellence Process 

  • Handle the cancellation and modification for upcoming Visiting Clinics.
  • Handle
    Customers complaints in order to contribute actively to patients retention, maximize sales and increase customer satisfaction
  • Escalate complex issues to the Call centes Team leader.
  • Handle Online Booking.

Customer Satisfaction Process

  • Build
    an outstanding service experience through meeting customer needs in
    align with good understanding of clinic operations and procedures.
  • Build an outstanding service experience through good understanding of clinic operations and procedures.
  • Establish
    an effective communication with team agents and other concerned
    departments to ensure getting accurate information to patient inquires.

Innovation Process 

  • Identify
    opportunities to add value beyond taking the call to relevant business
    areas (e.g., sales, marketing, product development, etc.)
  • Provide proactively ideas and insights to improve the customers issues handling.

 

 

Job Requirements

+ 6 Months Experience in Dermatology Clinic.

  • Graduates only.
  • Females only.
  • Customer focus and adaptability to different situations.
  • Very good English skills.
  • Strong verbal communication skills.
  • Cairo Residences are preferred.

Ready to join immediately .


Apply for here

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Call center


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