Job Details
Experience Needed:
3 To 5 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelors Degree
Salary:
7000 To 8000 EGP Per Month
Job Description and Responsibilities:
Customer Support Representatives are responsible for all aspects of a customers relationship with a company. They work closely with all customer-facing departments in a company to ensure that each customer receives the highest standards of service.
They build relationships with the senior business and financial executives who influence purchasing decisions in customer companies. On a day-to-day level, they focus on maintaining relationships with technical decision-makers such as the chief information officer, information technology director, and information technology manager.
They act as customer advocates to ensure that all departments understand customers requirements and respond with the right quality of service.
They coordinate the work of technical teams to provide customers with the different services they need throughout their ownership of the products, including solution design, installation, training, user support, and maintenance.
Be the primary point of contact and build long-term relationships with customers
Utilize, review and update the client database
Keeping current clients satisfied and ensuring we are delivering exceptional client service on a day-to-day basis
Help customers through email, phone, online presentations, screen-share, and in-person meetings
Work with the Sales team to onboard and integrate new clients and develop existing client relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Ensure timely and successful deliveries according to customer needs and objectives
Forecast and track key account metrics
Monitor and analyze customers usage of our product
