Job Description
An International Company based in the United States is seeking Customer Service agents for a call center office in New Cairo, Egypt.
Working hours: 3:00 pm to 12:00 am (Late Hours throughout the year)
Weekends are on Saturdays and Sundays
Salary: 11,000 to 13,000 EGP
Agents are required to be able to perform all the following tasks daily:
- Resolve customer complaints via phone, email, or social media
- Manage large amounts of incoming calls
- Responding to a large number of daily emails
- Chat with customers on our website
- Video calls with our customers to help them out
- Greet customers warmly and ascertain the problem or reason for calling
- Assist with the placement of orders, refunds, or exchanges
- Selecting and explaining the best solution to solve the customers problem
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.
- Doing an online meeting weekly with the head office in the USA
- Use telephones to reach out to customers and verify account information
- Take payment information and other pertinent information such as credit cards, addresses, and phone numbers
