الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Cairo , EG
Position Summary
Provide timely resolution of all queries (H2R & S2P -
Vendor Services related) based on both telephonic and non-telephonic
contacts and execute the support model of the NBS Contact Center
Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements
Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
A DAY IN THE LIFE …
ARE YOU A FIT?
Provide direct support on guidelines, procedures, deep knowledge
transfer on process, E2E view, status of requests, KPIs, SLAs, help
chain, data standards
Execute operational delivery of all activities pertaining to the
contact center and ensuring the execution of the Contact Center Support
Model for all service lines, both H2R & S2P (Vendor Services)
withing the service delivery framework of H2R.
to manage risks, issues, escalations and change in a cost effective and
timely manner to deliver the agreed KPIs and SLAs for all Contact Center
services.