Main Purpose of Job:
To manage all type of customer requests and solve or assign to
correct owner. This role is also responsible for tele sales whilst
developing relationships with customers
A Day in the Life:
- Capture telephone demand within the service level agreement to
drive efficiency in demand capture process for inbound and outbound
processes - Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool
- Assign correct owners to customer request based on identified reason
- Recording of customer feedback from all areas of O2C processes
- Capture the Voice of Customer and external surveys to learn customer perception and expectation.
- Provide basic technical solution and document requests by customer
Am I a good fit?
- 1 to 2 years of Customer service in similar market environment
- 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
- Operational experience in logistic functions (optional)
- Experience working in strong team environment and able to use problem solving skills.
- Excellent written & oral communication skills.
- College/University degree required
Apply for here
