Some Careers Have More Impact Than Others.



If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be.



HSBC is one of the largest banking and financial services organisations
in the world, with operations in 64 countries and territories. We aim to
be where the growth is, enabling businesses to thrive and economies to
prosper, and, ultimately, helping people to fulfil their hopes and
realise their ambitions.



We are currently seeking an experienced professional to join our team in the role of GSC HBEG CONTACT CENTRE



Principal Responsibilities



Impact on the Business

• Answers (or makes) phone calls from our HSBC customers
  in a polite and friendly way, instilling customer confidence and
  resolving customers issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  
  

• Provides excellent customer service to basic inbound
  customer calls by keeping up to date on training and internal
  communications
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalate
  
  

• Acts as a role model for our Group Values and
  Behaviours (Open, Connected, Dependable), supporting colleagues and
  customers to deliver superior customer service through these values
• Values diversity amongst team
  
  

• Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
• Maintains HSBC internal control standards
• Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
  
  
  
  

• Must be university graduate in any discipline
• Excellent to Fluent in English is a must.
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy

Apply for here