Key Responsibilities
Actively connect and engage with consumers entering the store
Be aware of store KPIs (key performance indicators) and contribute to store sales
Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
Use seasonal product and Brand knowledge effectively during consumer interactions
Communicate product features and benefits, and unique selling points clearly to address consumer needs
Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience
Be aware of all omnichannel related sales tools
Guide our Consumers through the digital touchpoints in the store
Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
Complete sales transactions quickly and accurately while adhering to cash protection procedures
Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
Minimize loss in the stockroom and the sales floor
Perform all store operations in a safe, effective, and efficient manner
Comply with all operational policies and procedures
Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards
Know the store KPIs and how you personally contribute to them
Plays a role in maximizing sales and minimizing loss
Keeps an up-to-date awareness of our competitors
Offers suggestions and ideas on how to improve operations and processes
Collaborate productively and respectfully with team members
Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance
Seek coaching and learning opportunities to continually improve performance
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve performance
Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for all
