الرئيسية / الوظائف / 10743 مشاهدة14 فبراير 2023


Customer Accounts Specialist at the Coca-Cola Company - STJEGYPT



Customer Accounts Specialist at the Coca-Cola Company - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG





Job Summary



Customer Engagement & Account Management:



Collaborate with the Business Unit and customers to ensure that
plant supply is guaranteed on-time in full and costs are optimised.
Conduct segmentation analysis and use output to develop engagement plans
appropriate to the customer. Facilitate & schedule customer facing
& non-facing meetings to review performance and increase engagement.
Seek frequent feedback from our bottling partners as part of the CPS
continuous improvement mind-set and use tools like the opinion survey,
feedback forms and customer facing metrics including OTIF results to
deliver world class levels of customer service. Develop and maintain
Service Level Agreements/Guidelines/Product Catalogues that are agreed
with each customer. Root cause customer complaints in order to mitigate
and disruption to supply and eliminate repeat occurrences.



Demand Management



Gather & analyse forecast information engage & collaborate
with bottling partners to validate and improve plant forecast accuracy.
Align on the plant forecast with the Business Unit Finance managers,
provide data to underscore deviations in expectations and incorporate
their knowledge as required. Develop and refine processes to improve
forecast accuracy – including analysis of previous sales & forecast,
seeking new and improved data inputs from the customer, BU, ABC
Classification, market information, etc. Use the APO tool to manage the
system input and analyse forecast. Work with the planning teams to
actively adjust coverage profiles to mitigate supply risks to
concentrate and juice supply.



For juice and other supply models (e.g. liquid food, finished good,
third party co-packers etc), support the implementation of the plant
processes required to manage supply commitments.



Inventory Management



Monitor, analyse and take mitigation actions based on aging stock
reports, in association with internal departments, Business Units and
the Customer. Work closely with stakeholders in developing mitigating
actions against potential stock obsolescence and to ensure all avenues
are exhausted to eliminate exposure on plant finished goods and
ingredient where appropriate.



Review with planners the inventory policy for your customers
portfolio, develop and agree recommendations regarding stock holding
& manufacturing policy.



Business Planning & New Business Models



Work with Demand Specialists, Budgeting & Planning Financial
Managers (IPM) in the business units and customers to build &
validate sales volume estimates for the business plans.



Work with internal & external teams in the implementation of
supply point shifts (both planned shifts & BCP activations),
managing to the project timeline and needs of the bottling partners to
ensure smooth transition.



Support the implementation of business process change such as the acquisition of new business models and joint ventures.



End-to-end Value Creation



Identify areas of productivity & cost saving opportunities such
as in the area of supply models, transport and package optimisations,
work with CS and CRM in approving and implementing these projects to
completion. Utilise project management techniques, influencing and
presentation skills to deliver end-to-end value creation opportunities.



Participate on project teams to support and design the
implementation of new supply chains models. Work with Commercialisation
and other stakeholders to ensure new product introductions are
appropriately prioritized and subsequent discontinuations happen with
minimum write-offs and that sales volume needs are planned for.



Manage Unique Business Requirements



Many customers and markets that have unique supply requirements in
terms of importation, labelling, licences, product samples, financial
& tax and even religious requirements. This role is expected to
understand these customer requirements in detail and will monitor,
assess and implement when changes are required working closely with
relevant functions experts.



Coordinate with Juice Suppliers, CPS Vendor Schedulers, Transport
& Logistics & (in Direct Product Supply model) to ensure that
requirements in terms of supply origin & customs duties, SKU,
transport, documentation, labelling and temperature conditions are
implemented and adapted to meet the customers and portfolios evolving
needs.



Job Requirements



  • 0-2 years experience in Customer service, supply-chain function.
  • University/Bachelor degree in a Logistics / Supply Chain or Business Adminstration.
  • Other qualifications may be considered if supported by appropriate work experience
  • SAP S&D Module
  • Empowered and self-starter as manager can be remotely located
  • Commercial, technical & financial knowledge.
  • Presentation skills (face to face and virtual)
  • Supply chain and logistics knowledge
  • Ability
    to communicate and collaborate with diverse groups of people
    (technical, supply chain, procurement, freight companies, suppliers and
    internally in CPS)

Apply for here

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Customer Service


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