Key accountabilities
Consistently meet and greet all clients entering the branch and provide guidance on various administrative and clerical duties as assigned
Carry out all assigned branch administrative tasks ensuring all activities are completed within timescales and with speed and accuracy whilst providing excellent customer service to clients and adhering to all appropriate process and procedures
Ensure a positive image of the Bank is presented to all clients entering the branch as well as abide with code of conduct
Ensure compliance with policy procedures standards and reporting requirements plus any relevant regulatory and statutory requirements
Provide support to other team members as required to assist in running smooth operations of the branch
Perform any other duties or tasks as required or instructed by the Branch manager to support branch operations
Assist all walk in customer in their products and services inquiries
Communicate and coordinate between branch staff Operations or sales and walk in customers efficiently
Review clients documentation before waiting in queue and directing them to appropriate workstation counter
Assist clients in filling up relevant applications and forms in accurate and correct way
Manage the clients waiting area in a friendly and energetic manner while providing resolution times guidance and effective traffic control
Encourage and guide clients to use of the banks self service delivery digital channels through quick demos educational material
Manage cross selling the banks products and services to walk in customers
Respond promptly to client feedback or complaints while providing the bank with service improvement opportunities
Ensure that marketing material brochures leaflets are updated and displayed clearly and neatly in the branch in clean good shape
Manage the delivery of clients Chequebooks and returned uncollected cheques to clients
Manage the delivery of clearance letters Balance certificates regularity certificates Traffic letters and car licenses renewals etc to clients
Help clients to receive their online statement upon request
Manage clients requests related to digital channels e Banking Mobile Wallet etc balance/interest enquiry
Provide clients with needed feedback for their balance enquires transactions details clarify unclear details for their accounts a o data
Receiving outward transfers requests Bank drafts requests and direct the requests to the concerned team within the branch
Handling custody and bookkeeping clients requests such as their KYC update
Receive estatements requests
Experience
0 1 years in a branch environment
Fair knowledge in various banking roles including retail banking branch operations etc
Both spoken and written communication skills
Education
Bachelors degree in relevant discipline