الرئيسية / الوظائف / 3001 مشاهدة25 فبراير 2023


Customer Service at Al Ahli Bank of Kuwait - Egypt - STJEGYPT



Customer Service at Al Ahli Bank of Kuwait - Egypt - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Location: cairo

Key accountabilities

Consistently meet and greet all clients entering the branch and provide guidance on various administrative and clerical duties as assigned

Carry out all assigned branch administrative tasks ensuring all activities are completed within timescales and with speed and accuracy whilst providing excellent customer service to clients and adhering to all appropriate process and procedures

Ensure a positive image of the Bank is presented to all clients entering the branch as well as abide with code of conduct

Ensure compliance with policy procedures standards and reporting requirements plus any relevant regulatory and statutory requirements

Provide support to other team members as required to assist in running smooth operations of the branch

Perform any other duties or tasks as required or instructed by the Branch manager to support branch operations

Assist all walk in customer in their products and services inquiries

Communicate and coordinate between branch staff Operations or sales and walk in customers efficiently

Review clients documentation before waiting in queue and directing them to appropriate workstation counter

Assist clients in filling up relevant applications and forms in accurate and correct way

Manage the clients waiting area in a friendly and energetic manner while providing resolution times guidance and effective traffic control

Encourage and guide clients to use of the banks self service delivery digital channels through quick demos educational material

Manage cross selling the banks products and services to walk in customers

Respond promptly to client feedback or complaints while providing the bank with service improvement opportunities

Ensure that marketing material brochures leaflets are updated and displayed clearly and neatly in the branch in clean  good shape

Manage the delivery of clients Chequebooks and returned uncollected cheques to clients

Manage the delivery of clearance letters Balance certificates regularity certificates Traffic letters and car licenses renewals  etc to clients

Help clients to receive their online statement upon request

Manage clients requests related to digital channels e Banking  Mobile Wallet  etc  balance/interest enquiry

Provide clients with needed feedback for their balance enquires transactions details clarify unclear details for their accounts a o data

Receiving outward transfers requests Bank drafts requests and direct the requests to the concerned team within the branch

Handling custody and bookkeeping clients requests such as their KYC update

Receive estatements requests

Experience

0  1 years in a branch environment

Fair knowledge in various banking roles including retail banking branch operations etc

Both spoken and written communication skills

Education

Bachelors degree in relevant discipline

apply from here

للمزيد من الوظائف فى تخصص

Customer Service


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