1. answer telephone, screen and direct calls
2. take and relay messages
3. provide information to callers
4. greet persons entering organization
5. direct persons to correct destination
6. deal with queries from the public and customers
7. ensure knowledge of staff movements in and out of organization
8. monitor visitor access and maintain security awareness
9. provide general administrative and clerical support
10. prepare correspondence and documents
11. receive and sort mail and deliveries
12. schedule appointments
