Job Requirements

+2 Years of experience.

Ability to work on switched shifts morning / night.

An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.

Proactive and energetic.

Excellent English and Arabic Language

Good communication skills.

Good writing skills.

Microsoft office skills

Job Description

Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.

Manage the banned user process, and track and remove previously banned users

Maintain the Moderation Guidelines and ensure they are up to date

Service Community Admin accounts, processing emails and complaints, escalating when necessary

Moderate communities located in social networking sites including Facebook, Instagram, and other similar social media platforms, adapting methodology where appropriate

Produce reports on relevant moderation statistics, issues and outcomes

Regularly feedback insights gained from community moderation into the Social Media team

Monitor all industry and company information and news to anticipate potential issues

Chat or call potential clients in a professional way and give them all needed information clearly

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