• Provide advanced service information and respond to complex homeowner questions about their needs.
• Record and process homeowner orders selecting the most appropriate approach based on predefined options.
• Liaise with other units to solve any homeowner complaint within the requested duration.
• Respond to basic and advanced homeowner issues such as inquiries, exchanges, and complaints; escalate appropriately.
• Make
  calls to allocated homeowners to develop relationships. Provide a first
  point of contact for resolving homeowner queries and complaints.
• Enter
  relevant information into the CRM system after each contact with a
  homeowner to ensure that the organization has quality data to enable
  effective customer retention.

Knowledge, Skills and Experience

• Bachelors degree in administration or any other similar fields.
• Ideal experience: 1 year of experience in related field.
• Exceptional oral and written use of English language
• Exceptional communication skills
• Proficient in Microsoft Office, Excel, Word and Outlook

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