الرئيسية / الوظائف / 6288 مشاهدة28 أبريل 2023


Call Center Agent at Orascom Development Egypt - STJEGYPT



Call Center Agent at Orascom Development Egypt - STJEGYPT

//ads
Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG


  • Provide advanced service information and respond to complex homeowner questions about their needs.
  • Record and process homeowner orders selecting the most appropriate approach based on predefined options.
  • Liaise with other units to solve any homeowner complaint within the requested duration.
  • Respond to basic and advanced homeowner issues such as inquiries, exchanges, and complaints; escalate appropriately.
  • Make
    calls to allocated homeowners to develop relationships. Provide a first
    point of contact for resolving homeowner queries and complaints.
  • Enter
    relevant information into the CRM system after each contact with a
    homeowner to ensure that the organization has quality data to enable
    effective customer retention.



Knowledge, Skills and Experience



  • Bachelors degree in administration or any other similar fields.
  • Ideal experience: 1 year of experience in related field.
  • Exceptional oral and written use of English language
  • Exceptional communication skills
  • Proficient in Microsoft Office, Excel, Word and Outlook

Apply Now

للمزيد من الوظائف فى تخصص

Call center


Share

Suggestions

Back to Top