Job Details
Experience Needed
Not Specified
Career Level
Experienced Non Manager
Education Level
Bachelors Degree
Salary
5000 To 6500 EGP Per Month
Job Categories
IT Software Development
Job Description
Serve as the first point of contact for customers seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Job Requirements
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products databases and remote control
Good understanding of computer systems mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer oriented and cool tempered
BSc BA in IT Computer Science or relevant field
