Job Details
Experience Needed
2 To 5 Years
Career Level
Experienced Non Manager
Education Level
Bachelors Degree
Salary
5500 To 6000 EGP Per Month Profit Share
Job Categories
Customer Service Support
Job Description
Answering phones from customers professionally and responding to customer inquiries and complaints
Researching required information using available resources
Scheduling customer Appointments
Confirming Appointments Handling patients issues and complaints
Getting daily feedbacks from patients who received services in the clinic daily through one to one phone calls and e surveys
Updating the responsible person with the feedback complaints received
Completing Call logs and and reports
Job Requirements
Excellent Communication Skills
University Degree
Very good command of English
2 5 years of experience in call center environment
Knowledge of customer service practices and principles
Ability to handle stressful situation appropriately
