Job Details
Experience Needed
1 To 3 Years
Career Level
Entry Level Junior Level Fresh Grad
Education Level
Not Specified
Salary
Confidential
Job Categories
Administration
Job Description
Ensure consistency in attendance cleanliness of the reception area answering all calls and providing accurate information on services products and promotions including appointments confirmations and re confirmations
Job Requirements
Be on time for shift and maintain consistent regular attendance record
Accurately book change and cancel spa appointments as requested
Acknowledge and greet everyone who enters and leaves the spa
Ensure that the check in check out process is handled in accordance with Companys Process
Provide callers and guests with detailed descriptions of spa treatments packages services Monthly Program and hours of operation
Document guest full information in electronic record accurately and as per customers official document
Answer the phone promptly and use the guests name throughout the phone conversation operate phone system accurately and efficiently
Actively promote the spa treatments services sessions and retail as well as programs promotions and or discounts available
Maintain eye contact when addressing external and internal guests develop professional and personalized relationship with regular guests
Handle guests questions and concerns promptly professionally and courteously
Maintain complete confidentiality in all guest matters in accordance with company policy
Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction
Maintain a clean safe fully stocked and well organized work area
Must be able to work without constant direct supervision and remain at assigned post for extended periods of time
Maintain a positive attitude and contribute toward a quality work environment
