The role holder provides customers with the facility to undertake a range of cash, Cheque and remittance – based transactions and to make use of exchange and collection services. Relevant technical knowledge and skills (including speed and accuracy) need to be combined with good interpersonal competencies to enable customer service standards to be met. Time standards, Error free and accurate transactions, avoid Income leakage.
Provide a range of teller services in a timely and accurate manner to meet the customer needs
Process all transactions to meet procedural and control standards
Perform all control routines accurately at prescribed times to enable the bank to monitor physical and account positions
Respond courteously and effectively to customers problems, escalating those beyond the role limits to the superiors
Promote products and services; make customer referrals in order to contribute to unit sales.
