Job Description
Answering Customers questions on all social Media Platforms (Facebook, Instagram,,… etc.)
Gaining insights from community moderation into the Social Media team
Handle complains, work on solving them and lower escalation record.
Upload orders on Odoo system in order to activate the order.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Job Requirements
Proven working experience in social media marketing or as a Digital Media Specialist
Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
Demonstrable social networking experience and social analytics tools knowledge
Positive attitude, detail and customer oriented with good multitasking and organizational ability
Fluency in English
BS in Communications, Marketing, Business, New Media or Public Relations
