Gender : male and female Salary: 7000 Salary Type : Net Salary Location: Cairo- Egypt
Job Description
FloraDoor online Florist is seeking a business coordinator to perform a variety of tasks. These tasks include, but are not limited to:
Answering customer inquiries in a friendly, polite manner.
Coordinate with the florist operations in different cities in Egypt, coordinate with the delivery staff, third-party delivery.
Managing an e-commerce system (FloraDoor Website) to ensure that customers are satisfied.
FloraDoor is also responsible for the flower decorations of some luxurious hotels in Cairo and other cities in Egypt, which requires constant following up with these hotels to fulfill their needs.
Managing the E-Commerce Content Management Systems
Managing our online payment services to send invoices for our customers and monitoring the transactions and settlements from these services.
Receiving and processing orders in an accurate and efficient manner
Effectively resolving customer inquiries
Engaging customers through email, WhatsApp and social networks to resolve service issues.
Following up with customers to ensure their satisfaction.
Educating customers on using our e-commerce system
Communicate with third-party delivery regarding external requests, service levels and customer issues.
Coordinating with E-Commerce and Digital Marketing teams to make sure that
Coordinating with the hotels management to fulfill their needs
Providing daily and monthly reports
Creating, signing and delivering invoices for the hotels.
Applicants should have a digital marketing background, and the ability to create digital content such as marketing emails, social media posts and videos.
Other duties as assigned
Job Requirements
Males only
Bachelors Degree, 23 to 28 years old
Excellent written and verbal communication skills “ English” is a must
Expert in Microsoft Office and related applications.
Detail-oriented, flexible, adaptable, optimistic, self-starter, and high sense of ownership.
Able to work in a fast-paced, detail-orientated environment
Ability to multi-task and working under pressure
Excellent interpersonal and communication skills
Intermediate PC and PC application skills
Polite, friendly attitude to deal pleasantly with customers
Ability to work under deadlines
Preferred to have a digital marketing background, and the ability to design/create digital content such as marketing emails, social media posts and videos for our marketing campaigns.
Ability to travel to different cities in Egypt when necessary
