Job Description

 Assist in the formulation of targets for individuals and teams

 Hire and onboard new employees

 Answer questions from staff and provide guidance and feedback

 Measure performance with key metrics such as call abandonment, calls waiting etc.

 Prepare monthly/annual results and performance reports

Job Requirements

Experience in customer service is essential

Working knowledge of MS Office

Knowledge of performance evaluation procedures

Excellent organizational and leadership skills

 Ability to work under pressure

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