Reports To: Sales Manager

Job Summary: The Travel Sales Agent is responsible for assisting clients in planning and booking travel arrangements via phone and online chat. This role requires excellent communication skills, a thorough understanding of travel products, and the ability to meet sales targets. The ideal candidate will be customer-focused, sales-driven, and knowledgeable about various travel destinations, products, and services.

Key Responsibilities:

Customer Interaction:

• Handle inbound and outbound calls to assist customers with travel inquiries and bookings.
• Engage with customers via live chat to provide real-time support and travel solutions.
• Respond to customer emails with detailed information and personalized travel options.

Sales and Booking:

• Provide detailed information about travel destinations, itineraries, and products such as flights, hotels, car rentals, and vacation packages.
• Convert inquiries into sales by recommending suitable travel options and closing bookings.
• Achieve and exceed monthly sales targets and performance metrics.

Customer Service:

• Offer exceptional customer service by understanding customer needs and providing tailored travel solutions.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up with customers post-booking to ensure satisfaction and encourage repeat business.

Product Knowledge:

• Stay updated on travel industry trends, promotions, and new products.
• Maintain a thorough understanding of company offerings and services.
• Participate in ongoing training to enhance product knowledge and sales skills.

Administrative Duties:

• Accurately enter and update customer information and booking details in the system.
• Prepare and send travel documents, confirmations, and itineraries to customers.
• Maintain organized records of customer interactions and transactions.

Team Collaboration:

• Collaborate with team members to share best practices and strategies for improving sales and customer satisfaction.
• Participate in team meetings and contribute to a positive team environment.