Job Description

· Receive customer inquiries and complaints through emails telephone calls outbound calls etc. and respond to customer questions in a timely and prompt manner and answer them;

· Responsible for recording classifying and sorting out customer feedback;

· Identify important complaints collect information to feed back to TL in a timely manner and follow up;

· Follow the call center process complete training and exams regularly and obey TLs task assignment and mobilization

Job Requirements

· graduates only

· Very Good listening skills

· Very Good communication (orally and written) interpersonal and teamwork skills

· High follow-up and organizational skills

· Ability to effectively interpret body language Ability to work under pressure

· Very Good command of English (written and orally)

· Very Good Computer skills (esp. MS Office applications)

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