Job Description
Customer Service Executive - Contact Center : 0000DLMD
Description
Title: Customer Service Executive - Contact Center
Role Purpose:
Handles medium complexity customer contacts in a contact center environment, typically on multiple products and/or propositions and has the required certifications to engage with customers across multiple segments (i.e. Personal
Banking, Advance, Premier etc.)
Roles & Responsibilities:
• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Understands the customer and establishes needs to offer relevant products services and solutions
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
Qualifications
•Must be proficient in English.
•Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
•Takes pride in delivering what is promised in line with the customer and service expectations
•Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume fast paced environment is required
•Proficiency with personal computers and basic software packages and specialised applications
•Excellent communication skills
•Displays patience and empathy
Job Field
: Call Centre
Primary Location
: Middle East-Egypt-Egypt-Cairo
Schedule
: Full-time Shift
: Rotating
Type of Vacancy : Country vacancy
Apply from
here 
