Your Role and Responsibilities
Digital Development Representatives (DDRs) are responsible for identifying high quality product leads or potential business opportunities ensuring successful engagement between IBM Business Partners and prospective clients.
Digital Development Representatives Have The Following Responsibilities
Respond to a high volume of inbound new business prospect calls and video conferences, email inquiries, Live Chat and web leads driven from marketing initiatives.
Proactively contact via outbound calling and digital outreach targeting prospects in support of sales and marketing campaign initiatives.
Achieve targeted demand generation goals including internal service level agreements (SLAs), contact volume and frequency, validation of generated leads and opportunities, lead conversion percentage, and bookings and campaign metrics.
Secure key customer information to identify validated “sales ready” leads and prospective clients to nurture for future opportunities.
Qualify prospects, set appointments and communicate the opportunity details for the IBM Business Partner to close.
Professionally communicate with all appropriate levels of decision makers and influencers
Develop a social presence through your rep page and social media to drive interest and leads.
Present IBM high-level product value propositions including solutions, features and functions to increase buyer interest using video, phone and web presence
Collaborate with IBM Marketing and IBM Sales leadership to execute targeted new business campaigns
Communicate with prospects in a consultative selling environment and create a digital community
Expertly research companies and contacts via the internet and other sales resources
Comfortable with live call handling in a digital sales center environment
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