الرئيسية / الوظائف / 1541 مشاهدة22 يناير 2020


Senior Customer Support Engineer,Incorta - STJEGYPT



Senior Customer Support Engineer,Incorta - STJEGYPT

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Work Type : Full Time
Experience : 3-5 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo, EG
RESPONSIBILITIES




• Provide day-to-day support to Incorta customers.


• Design reports and dashboards.


• Enrich both the internal and customer knowledge base, and user community.


• External and internal communication.




You will be working in the APAC Time Zone (3:00 am - 11:00 am Cairo Time).




YOU HAVE




B.Sc in Computer Engineering, Computer Science, Management Information Systems or equivalent.
3-5 years in system administration experience.
Excellent analytical and troubleshooting skills.
Strong experience in Linux.
Proficient in English.
Customer management skills:-
• Ability to understand customer problems and provide a technical solution in a timely manner.


• Ability to understand customer urgency and sensitivity of the problem.


• Ability to speak confidently and communicate clearly with customers.


• Ability to work well with demanding customer environment.




PREFERRED TO HAVE




Experience in Tomcat, Weblogic, Zookeeper, Spark, Hilex, Kafka.
Experience with BI tools like Tableau, MicroStrategy, PowerBI or a similar product is a plus.
Experience supporting applications is a plus.
Oracle ERP (E-Business Suite) knowledge is a plus.
ITIL V3 Foundation, and relevant technical certifications related to areas of expertise is a plus.
Experience in LDAP.
Experience in Python.
Knowledge in RDBMS, DB modeling, and SQL.


BENEFITS




Alongside our competitive financial packages, Incorta offers:


Knowledgeable environment (talks and sessions for knowledge sharing - company support for events and meetups - time space for learning and discovering the cutting edge technologies whereas the companys mission).
Healthy environment (company support for sport activities - fruits day - sports equipment in the workplace).
Friendly environment.
Competitive salary package.
Apply for here

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