Purpose of the Job (overall high level summary of the job)
To provide high level processing and quality service in a highly complex environment to achieve maximum customer satisfaction by effectively managing an operations cum processing team.
To accurately check all transactions with the expected quality levels.
To coach the team members and maintain a record of all daily achievements and errors made within the section.
The jobholder will be required to ensure that all customer instructions are efficiently carried out by the staff and within agreed time frames.
Money Laundering awareness by both self and team and compliance adherence will play a key role in ensuring the
Bank’s high standards are maintained at all times.
Principal Accountabilities
How they are achieved/measured
%
Check and approve instruction processed by the Processors / Senior Processors as per target productivity and quality standards
Adherence to Compliance & regulatory requirements.
Coach and provide feedback to Processors and senior processors in a constructive manner
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