Be online for one of three daily shifts, as part of a team providing 24x7 global support.
Take ownership of support incidents and use all available resources and knowledge to resolve them.
Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.
Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
Familiarity with a range of enterprise software solutions including Sharepoint and SQL and be comfortable in conversations with IT professionals and technical customers.
Experience troubleshooting and solving technical problems.
Customer advocacy, empathy and keen attention to detail.
Nice to have:
Experience in a technical support role covering enterprise software products.
An education focused on Computer Science, MIS or similar technical disciplines.
We believe that the candidates who will succeed in this role come from an array of technical backgrounds and our selection process entails demonstrating that you can become an expert on one of our real products and that you can solve some real problems that our customers have reported in the past. This is a great way to show off your skills while at the same time getting a taste for what the real-work is like. Apply for here