Job DescriptionDuties and responsibilities: Build the standards of the QA procedure.
Monitor the performance of contact center and give suitable coaching and training.
Improve the service skills of agents.
Collect customer and agent’s feedback and submit update requirements to the related department to improve the shopping experience.
Skills
Min. 5 years of experience in customer service and QA management
Good team management skills.
Have a good understanding about E-commerce industry, preferably having working experience at E-commerce Company.
Proficient in English & Arabic.
Good communication skills.
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