Provides a second level of escalation (L3 support) for Office IT operations.
Excellent knowledge with Microsoft Technologies ( Windows Server 2012/2016, AD & Azure Cloud)
Excellent knowledge in Microsoft Windows Server Update Service.
Excellent knowledge in BMC BladeLogic.
Profient on supporting Microsoft SQL Servers Administration
VMware / VRealize Administration Experience
ESXi Upgrade Experience version 6.X
PowerShell / Scripting experience is a must.
Profient on supporting any application Linux /Ubuntu.
Good Knowledge of SCOM
Good Presentation skills.
Good understanding of ITIL processes (ITIL Foundation).
Very good communication, facilitation and customer facing skills.
Profient on supporting any application that is based Windows Server, Azure Cloud & VMware.
Able to handle and resolve customers escalations and putting the customer comment and feedback always in front.
MSCA is a plus
Accountabilities, Competencies & KPIs
Accountable for keeping the SLA within the service agreed KPIs, accountable for end to end responsibility of the service hosted in Azure Cloud.
KPIs: Are the number of trouble tickets closed verses the number of trouble tickets assigned , also the number if tickets closed.
Bachelors degree in Engineering with Major Computer Engineering or Computer Science degree
ITI Program Graduate Cloud Track, is preferred.
2 to 3 years of experience with hands on experience on the mentioned technologies. Apply for here