AD1
الرئيسية / الوظائف / 1002 مشاهدة27 أبريل 2020

وظيفه IT في شركه IBM العملاقه - STJEGYPT

وظيفه IT في شركه IBM العملاقه - STJEGYPT
لا تنسي الاستفادة بمزايا قنواتنا عالتليجرام
اشترك الآن للحصول على كورسات مدفوعة ( مجانية ) وتدريبات اضغط هنا للإشتراك
Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo, EG
Your Role and Responsibilities


Responsibilities


Working according to TSS GSDP (Global Service Delivery Process) Process.
Takes Hardware calls in all languages defined in the skill profile in a friendly and competent manner.
Entitles the Customers request.
Creates a Service Request in the HW Problem Management System (RCMS + Solve Direct).
Documents all relevant data in the Service Request.
Routes the Service Request to the respective front office.
Keep active monitoring of all open Service Requests and ensure timely closing.
Takes SW calls in all languages defined in the skill profile in a friendly and competent manner.
Entitles SW Customer requests.
Creates a PMR in the SW system.
Documents all relevant data in the PMR.
Routes the service requests to the respective front office.
Maintain engineers / BPs availability list and assign the Service Request to the appropriate resource according to skills and availability.
In case of problems alerts the RRC Focal Point and / or management.


Working Conditions


24 X 7 on Shift Basis.


Required Technical and Professional Expertise


University Graduate with one or two years experience in customer service position.
English – Fluent (Written & Spoken)
Windows and Microsoft Office knowledge.
Efficient knowledge of relevant systems and tools.
Good communication Skills
Customer service skills
Reliable and self-dependent
Quality driven
Team player
Flexibility to work 24 X 7 shift basis.
Apply for here

للمزيد من الوظائف فى تخصص

IT


Share

Suggestions

اشترك الآن في اقوى قنوات التليجرام التعليمية و التوظيفية مجانا


للإشتراك أضغط هنا

Back to Top