In HSBC Operations Services and Technology (HOST) we manage the day to day operations to deliver the promises HSBC makes to its customers. The Service Centre in Egypt is located in Smart Village Cairo. It is the first building in Africa to achieve LEED gold status on sustainability.
More than half of HOST employees are based in the Global Service Centres (GSCs) The GSCs provide services to 59 countries and territories across all our global business and functions.
Over the years we have built a professional and efficient GSC structure offering scale efficiency and a catalyst for best practice. We continue to play a vital role in the HSBC Group strategy providing HSBC customers and businesses with general processing and professional services in areas such as contact centres collections payments trade services investment banking services finance operations and high value analytics.
Principal Accountabilities
An understanding of the relative business environment ensuring that advice & guidance aligns with business aims & goals
To coach and enable managers in the business to deal effectively with complex people issues having taken a risk based approach within the commercial context
To deliver as appropriate focus groups training and briefings to the business in areas as required
Communicate regularly with the customer contact support teams and GSOs to highlight themes and potential areas for improvement using insights to influence appropriate changes
Partner and consult with CoEs across the spectrum of HR matters
Deliver outstanding relationship management to employee and managers
Understand and champion the HR service delivery model
Report progress issues dependencies and risks to the relevant governance forum and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization
Continually consider operational risks associated with the business taking account of changing economic or market conditions legal and regulatory requirements operating procedures and practices management restructurings and the impact of new technology
Experience, Skills And Qualifications
Minimum 5 year experience in HR Generalist role
Degree in a Human Resources related discipline is preferred
Knowledge of HR policies and procedures
Strong local market knowledge and good network in the HR community
Proven track record of successful implementation of people strategy programs and initiatives
Highly developed presentation skills with strong numerical and analytical capabilities
Demonstrate commercial acumen and understanding of the business/function balancing it with HR priorities/initiatives
Strong knowledge of labour law principles and practices
Excellent interpersonal influencing negotiation and communications skills to manage effective stakeholder relationships
Ability to work at a high standard on time sensitive deliverable in a complex matrixed organization with both local regional and global stakeholders
Fluency in written reading and spoken English required
Job Field: Human Resources
Primary Location: Middle East-Egypt-Egypt-Cairo
Schedule: Full-time
Type of Vacancy: Country vacancy
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