Role Summary:
To provide outstanding customer service to our customers overseas distributors and subsidiaries. Ensuring compliance at all times
Essential Responsibilities:
Key responsibilities include:
Provide an excellent service for end customers distributers & subsidiaries as applicable.
Receive orders from customers and manage them in line with company policy and systems following through to shipment ensuring a quality of service.
Work collaboratively with other GE departments for dispute resolution.
Establish close relationships with customers and commercial partners to gain their trust.
Respond to customer queries in a timely and professional manner.
Develop solid product knowledge and a strong understanding of the Supply Chain.
Work as part of a team with a flexible & proactive approach to increase and maintain the quality of service.
Build effective relationships with other departments to understand impact to customers and service levels.
Provide knowledge and accurate information to customers.
Raise quotations for customers and distributors as requested and in line with Company Policy as applicable.
Implementation of tools and dashboards for metric visibility and communication
Drive data analysis and business case development for key projects
Coordinating and communicating shipment delivery requirements with freight forwarders
Primary contact for global affiliates in reference to the logistics process
Responsible for timely accurate and complete record keeping
Support standardization of transportation processes across the region
Working cross-functionally with sourcing operations supply chain and finance to identify improvement opportunities and implement successful changes.
Support warehousing optimization/Lean projects
Qualifications/Requirements:
1. Bachelor degree from an accredited university or college
Proven experience in customer service normally including at least 1 year of prior experience in customer service.
Outstanding communication skills both written and oral.
Competent with Excel and Word
Ability to manage self and tasks a proactive manner
Excellent organizational and administrative skills
Attention to detail.
A calm and analytical approach to problem solving.
Ability to communicate using local language and additional languages if role requires.
Desired Characteristics:
Preferred Qualifications:
Experience with managing multiple projects.
Ability to work in a cross-functional cross-country team environment.
Willingness to work as part of a team and drive/progress individual projects.
ERP/SAP knowledge
Fluency in additional language if working in a country that uses such a local language
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