Job Description
Run Overtime Annual Operation Plan simulations and reporting Annual Operation Plan Setting All Forecasts Setting Weekly & Monthly tracking tools Monthly Accruals Enhancement Projects and Simulations
Develop standard and ad hoc reports templates dashboards scorecards and metrics
Manage end to end life insurance operations Enrollee lists Documents Claims management and follow upInvoicing
Deliver services at the defined Service Level AgreementsKey Performance Indicators and drive operational efficiency and continuous improvement
Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements
Identify service delivery and process improvement opportunities in the assigned process
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal company and process requirements
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical functional and customer perspective when taking decisions Database requirements integration of systems internal clients and the broader shared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smooth onboarding training process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated
QualificationsRequirements
1 year of HR Shared Services process and Service Level Agreement management experience
Service management and ticket management system experience
Strong communication skills
Strong analytical skills
Technical Functional Skills & Knowledge of HR Tools and Interfaces
Demonstrated track record of strong service delivery
Relocation Eligible Not Applicable
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