Description
We are looking for graduates to kick start their career as Customer Care Advisors at Vodafone Egypt by learning from the best in the field and the 1 Telecommunications operator in Egypt
You will be starting off as Vodafone staff since day one with all the special benefits that come with it also you will get the right exposure and experience needed for you to grow professionally and develop your career path
Apply now and join what is more than just a job
Job Responsibilities
Handles customer requestsissuesquestions in a professional manner and strives to deliver a first time resolution service
Meets defined KPIs including NPS and sales
Processes transactional activities in line with Vodafone standards policies and processes
Provides accurate and timely information by fully investigating all customer enquiries using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs
Exchanges information effectively to direct customer requestsissuesquestionscomplaints to the relevant teams for action (eg to activate services solve claims and complaints apply discounts)
Uses time proactively and efficiently to deliver on service targets
Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers
Good understanding of Vodafone products services systems policies and processes in order to effectively deal with a variety of questions and customer transactions
Effectively interacts with stakeholders where necessary to assist with efficient querycomplaint resolution
Acts as an advocate of Vodafone protecting the reputation by following Vodafone s Brand Tone of Voice
Performs other jobrelated duties or tasks defined by the supervisor or resulting from assigned agendas
Skills
Digital Advocacy
Customer Journey Knowledge
Ownership
Building Rapport
Resilience
Expert Advice
Expert Communication
Empathy
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