Responsible for the delivery of projects with low complexity and low risk, the creation and delivery of the standard project plan under supervision.
Performs services based on multiple level 1 services of different practices as well as customized service offerings.
Prepares, maintains and submits clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures.
Ensures system based project closure.
Controls financial and overall project compliance and ensures her/his projects are maintained on the central project management tool.
Provides input for weekly revenue forecast.
Drives customer satisfaction in order to achieve Total Customer Experience (TCE).
Handles and makes management aware of potential issues or customer escalations.
Capable of negotiating scope discrepancies with the customer and kick-starting the change management process as required.
Point of contact during the project for all aspects of the engagement.
Ensures transparency by regularly communicating project status to the project team and customer.
Understands how Dell Solutions and Dell Services business can provide additional benefit to the customer.
Provide performance feedback to management.
Effectively coordinates cross-functional project teams.
Stays abreast of current industry trends and new technologies.
Complete quarterly accreditations.
Capable of running customer meetings and delivering solution overview and project planning presentations to the customer.
Skills:
Willingness to learn new methodologies and acquire new skills
Good ability to work independently.
Good customer service skills.
Strong technical aptitude.
Good organizational skills.
Good negotiation skills.
Good presentation skills
Accountability.
Fluent in English and a 3rd language of the following (Spanish, Portuguese, Italian, French, Finnish, Swedish, Norwegian, Dutch and German) both written and spoken.
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